Most people only have to take responsibility for all of the practical arrangements after a death once or twice in their lives. At such an often difficult and distressing time, the National Bereavement Service has the knowledge and expertise to guide you through what should be done.  We can introduce the bereaved to trusted partner organisations in both private and charitable sectors as well as provide information on statutory requirements such as registration and probate. The team is led by Jean Watkins who has years of experience in the legal sector, supported by a team which includes bereavement and NHS experience.


Our free helpline telephone number (please check with your mobile network provider to ensure it is free to call us) connects you to straightforward information and guidance about all aspects of bereavement. We will provide you with answers to your questions or concerns so you are clear on your way forward through this difficult time in your life.

Our aim is to be transparent about the way we provide our service and how it is funded. We are also certain that any organisation we signpost to you operates to the same high standards of service provision and transparency that we aspire to ourselves.

National Bereavement Service is a not-for-profit company which means all the funding we receive is re-invested into growing and improving our service. Funding comes from the corporate organisations who want to offer our service to their staff and customers, and who meet our service standards, as well as legal providers who offer price transparency when providing a legal service to those customers who choose to use their services.

Our service is always completely free of charge to callers and requires no commitment to use any service we may introduce to them.


For more information and guidance through your time of bereavement call us for free on 0800 0246 121.

The National Bereavement Service has developed close relationships with organisations who deal with families who have been bereaved by murder and manslaughter and provide an invaluable service to those that need it at a difficult time.  We are very proud and privileged to be associated with this relationship and honoured to be able to help those that are so bereft in such terrible circumstances.

We are also pleased to be working alongside funeral directors, retail organisations, employee benefit companies, charities and financial institutions offering a much needed bereavement service to those customers experiencing a loss.

We review and update our website on a regular basis but can only provide general information and guidance.  We welcome feedback on our website and services generally, but please let us know if you feel any of the information is unclear or inaccurate.


NBS offers support, signposting and legal guidance following a bereavement, as well as offering guidance to anyone planning ahead in anticipation of their own death.

 Company number 09333323


0800 0246 121

Office 10, Consett Innovation Centre, Ponds Court Business Park, Genesis Way, Consett, County Durham, DH8 5XP



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